1. Error Message Received: The order with the order number: 'xxxxxx' cannot be invoiced at this time (400 Error Message)
Occurrence: The above error usually means the customer has closed the order before receiving an invoice for it.
Troubleshooting Steps:
- Log into your supplier profile
- Select Transactions on the left panel
- Click View Orders and locate the order
- If the order is closed, an alert will appear stating “This order is closed and can no longer be edited, canceled, invoiced, or received”.
Recommendation: Reach out to the customer and ask if they can reopen the order. Once re-opened, the supplier can re-send the invoice or send the customer the invoice directly via email.
2. Error Message Received: 503 Error Message
A "503 service temporarily unavailable" error means that the website or server you're trying to access is currently unable to process your request. Likely due to being overloaded with traffic, undergoing maintenance, or experiencing technical issues; essentially, its a temporary message indicating you should try again later.
Troubleshooting Steps:
- Please try again later.
- If the error persists, please reach out to Unimarket Support with the following information
- Invoice number
- Exact error message received
- Date/Time error message was received
- A copy of the CXML associated with invoice
3. Error Message Received: "Delivery service for 5014xxxxxxxx failed with a status of failed and status message of Internal Server Error"
Troubleshooting Steps:
- Ensure the correct URL is being used when sending invoice
- PROD invoice URL: https://supplier.unimarket.com/ws
- PROD invoice URL (AU): https://supplier.unimarket.com.au/ws
- PROD invoice URL (NZ): https://supplier.unimarket.co.nz/ws
- DEMO invoice URL: https://supplier.unimarket-demo.com/ws
- Reach out to Unimarket Support with the following information:
- Invoice number
- Exact error message received
- Date/Time error message was received
- A copy of the CXML associated with invoice